Refund policy
At Puff Babe, we strive to provide our valued customers with high-quality female-based smoking products that meet and exceed your expectations. We understand that occasionally a product may not meet your satisfaction, and we want to ensure a seamless refund process.
Please take a moment to review our 30-Day Product Refund Policy outlined below:
- This policy applies to all purchases made directly from PuffBabe.com.
- To be eligible for a refund, the product must be in its original condition, unused, and returned within 30 days from the date of purchase.
- Refund eligibility only applies to faulty or damaged goods purchased directly from puffbabe.com
- Please note that refunds are not typically provided for order cancellations. If any order details are incorrect, we are happy to assist in editing them for you. Refunds will only be considered in cases where the products received are damaged or faulty.
-We reserve the right to refuse refund or exchange requests at our discretion. This includes but is not limited to situations where we suspect misuse, damage due to negligence, or if the item has been altered or tampered with.
Refund Options:
- We offer two refund options: a full refund or a product exchange.
- If you choose a full refund, the original purchase amount will be refunded to your original payment method.
- If you opt for a product exchange, you can choose a different product of equal value.
Return Process:
To initiate a return, please follow these steps:
- Contact our Customer Support team on the team below, to notify them of your intention to return the product.
- Provide your order number and a brief explanation of the reason for the return.
- Our Customer Support team will guide you through the return process, including providing you with a return authorization and instructions on where to send the product.
Shipping Costs:
- The customer is responsible for the return shipping costs, except in cases where the product received was defective or damaged.
- We recommend using a trackable shipping method for returns to ensure your product reaches us safely.
- For international exchanges and replacements, customers are responsible for covering shipping costs. The expenses vary depending on the country and are typically higher than domestic orders
Inspection and Approval:
- Once we receive the returned product, our team will inspect it to ensure it is in its original condition and eligible for a refund or exchange.
- If the product passes inspection, we will proceed with the chosen refund option.
Refund Processing Time:
- Refunds will be processed within 3-5 business days from the date the returned product is received and approved.
- Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
-If you do not get in contact with our customer service team within 30 Days of your order in regards to any of your concerns of issues, you are ineligible for a refund
Non-Refundable Items:
- For hygiene and safety reasons, we cannot accept returns or issue refunds for products that have been used or are not in their original condition.
Special Circumstances:
- If you believe there is a special circumstance not covered by this policy, please contact our Customer Support team to discuss your situation.
By purchasing Puffbabe.com, you agree to abide by this 30-Day Product Refund Policy.
We are committed to your satisfaction and are here to assist you throughout the refund process.
If you have any questions or concerns, please do not hesitate to contact our Customer Support team at puffbabeenquires@gmail.com
Thank you for choosing Puff Babe.
Your satisfaction is our priority.